Yesterday, I have attended a briefing conducted by the Sutherland Global Services which was organised by the Bank Islam Card Center Department pertaining to the latest future security enhancement for our credit/debit card.
Starting from 1st January 2017, Bank Negara Malaysia will implement Chip & PIN Concept for our Credit/Debit Card user which the concept of Chip & Signature will be no longer in used.What is the Chip & PIN concept?
Its Simple!
Currently, when we used our credit card and swipe the card at the merchant's card terminal, we will get two copies of receipts. One copy for our signature and keep by the merchant for them to claim with Bank. Merchant will give us another copy for our keeping. By introducing this Chip & PIN concept, there is no more signature required. Its mean that, when we want to use our credit card, the terminal will request our card's PIN number for validation and authorize the transaction.
So, are you remember your Credit Card's PIN number? Forgot?So How?
Don't worry, Bank will reissue a new credit card for you together with a new PIN number. This is because, by introducing this concepts, there will be an enhancement requires on our credit card's chip as well as Bank's system need to be upgraded.
BNM is currently working with all Local and Foreign Banks in Malaysia to find the best mechanism to implement this concept. BNM had appointed Sutherland Global Services as a consultant in migrating this Chip & PIN concept into Malaysian environment. These will affect all credit card service provider such VISA, MASTERCARD, AMEX, JCB etc.
Why BNM Imposed Chip & PIN?
The main reason is to mitigate the issue on the fraud/unauthorized transaction of credit card due to lost and stolen. Today, if you lost your card and not realized it and not report to the Bank, your card can be used by anyone. So, by implement this measures, our card cannot be used since its protected with PIN number. Personally, i think this is good move to protect customer interest and to reduce fraud cases.
Currently, most of the European Countries had implemented this concept as a security level. In fact USA also currently planning to implement Chip & PIN as their country is among the highest credit card fraud in the world!
Please take note, this Chip & PIN is applicable to merchant transaction when you swipe your card only. Issuance of Credit card for e-Commerce transaction is still unchanged!
Be Ready! The pilot run run start somewhere in next year.